Support

Global Customer Care Center

You can get in touch with our dedicated support team either by email or phone:

Let Us Help You

NetAuthority Support provides a range of support offerings backed by industry-leading expertise. Our teams of knowledgeable, experienced Technical Support Engineers are committed to providing timely and accurate solutions to support related issues. Support and Maintenance Services Terms include a summary of the types of support offered, hours of operation, software service terms, case priority levels, escalation process, End of Life policy, and other critical information.

Hours of Operation

NetAuthority offers a two-tier support program:

  • Standard Support — Standard support is available 8:00 a.m.to 6:00 p.m., U.S. local time, Monday-Friday, excluding holidays.
  • Premium Support — Premium support is 7x24x365. Customers have access to support 24 hours a day, seven days a week, including holidays.